PRIVACY POLICY

Last updated: 02.12.2025

Introduction

Grilled and Gathered Co ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our catering services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name, email address, phone number

  • Event details (date, location, guest count, dietary requirements)

  • Payment and billing information

  • Any other information you choose to provide through contact forms, booking inquiries, or email correspondence

Information collected automatically:

  • IP address, browser type, and device information

  • Pages visited and time spent on our website

  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use your personal information for the following purposes:

  • To provide our services: Process bookings, communicate event details, and deliver catering services

  • To communicate with you: Respond to inquiries, send confirmations, updates, and event-related information

  • For marketing purposes: Send promotional emails, newsletters, or updates about our services (only with your consent; you may opt out at any time)

  • Legal compliance: Meet legal obligations, resolve disputes, and enforce our agreements

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: Trusted third-party vendors who assist with website hosting, payment processing, email communications, or event logistics (e.g., venue coordinators, suppliers)

  • Legal requirements: When required by law, court order, or government regulation

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

All third-party service providers are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences

  • Analyse website traffic and user behavior

  • Improve website functionality

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure servers and encrypted connections (SSL)

  • Restricted access to personal information

  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Event-related information is typically retained for up to [X years] for operational, legal, and tax purposes.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information and request a copy

  • Correct inaccurate or incomplete information

  • Delete your personal information (subject to legal or contractual obligations)

  • Opt out of marketing communications at any time

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, supplier sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Grilled and Gathered Co
Email: info@grilledandgatheredco.com

Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.